API Livezilla

Integre o Livezilla com seu Software via API

API LiveZilla Widget

A API LiveZilla Widget permite que você aplique configurações ou altere aspectos visuais no local por meio de chamadas de Javascript. Certifique-se de que o código do botão de bate-papo do LiveZilla (versão 7.1.0.1 e superior) esteja integrado na página onde você deseja acessar a API.

Dados privados

Se você tiver cookies configurados como "Opt-In", esta chamada ativa o uso de cookies.

Cookie Opt-In

LiveZilla.OptInCookies();

Se você tiver cookies configurados como "Opt-In", esta chamada ativa o uso de cookies.

Cookie Opt-In

LiveZilla.OptInCookies();

Se você tiver cookies configurados como "Opt-Out", esta chamada remove todos os cookies e garante que nenhum outro cookie será definido.

Cookie Opt-Out

LiveZilla.OptOutCookies();

O monitoramento do visitante será desativado para o visitante para sempre.

Monitoramento de visitante / desativação de rastreamento

LiveZilla.OptOutTracking();

Data Pass-Thru

Use esta função para alterar detalhes do visitante, como nome ou e-mail, passando um objeto de dados. Observe esta entrada de FAQ .

Alterar / definir detalhes do visitante

LiveZilla.SetData({overwrite:true,111:'Tom',112:'[email protected]'});

Controles de interface de usuário de widget
Certifique-se de ativar o "Modo API" ao criar seu código de botão de bate-papo no Gerador de links LiveZilla

Mostrar widget

OverlayChatWidgetV2.Show();

Ocultar widget

OverlayChatWidgetV2.Hide();

Alternar serviço de widget

OverlayChatWidgetV2.SetMode(chat|ticket|phone|knowledgebase);

Eventos

Executar Evento

LiveZilla.ExecuteEvent(eventid);

LiveZilla Chat Bot API

Chat Bot API Information and Usage

This is the documentation for the LiveZilla Chat Bot API included from 7.0.5.0. Please read the contents of this page carefully.

While the LiveZilla Chat Bot in its standard setting is able to browse the Knowledge Base, you can use the Chat Bot API in order to perform more complex processes. The logic of the Chat Bot API needs to be placed inside a separate ChatBot script (e.g. PHP).

Each Chat Bot can have its own script which needs to be saved as an absolute URL (see Bot Account in User Management).

The Chat Bot API is supposed to exchange data between the LiveZilla server and the Chat Bot script as well as visualizing it on the user side. Each inquiry consists of two objects (REQUEST and RESPONSE) which are exchanged in JSON format via POST. The user input (REQUEST) is sent to the Chat Bot script which processes it and immediately sends the RESPONSE.

All errors will be logged in _log/error_php.log.

Request Object (Visitor)

Request object is represented as JSON objects having the following keys:

JSON Key	Type	Comment	Example
RequestNumber	int	Requests serial number starting with 0	0
ResponseTo	string	Last Response ID	R7546584783
Value	string	Visitors input	Hi, this is a test
BotId	string	ID of Bot	b23d62db4063344
BotName	string	Name of Bot	Example Bot
VisitorName	string	Name of Visitor	John
VisitorId	string	ID of Visitor	v23d62db4063344
GroupId	string	ID of Group	support
HumanAvailable	bool	Human operator is available	true
Language	string	Visitor Language (ISO 639-1 Code)	FR
Operators	array(operator)	Operator List	[operator1, operator2]
Tag	object	Tag from last Response	{prop:value,…}
KBMatchCount	int	Number of knowledge base entries matching request	3

When visitors end the chat, an Exit Message with the value “[__[EXIT]__]” will be sent to your script automatically.

Operator Object

Operator object is represented as JSON objects having the following keys:

JSON Key	Type	Comment	Example
Id	string	Operator ID	john_doe
Fullname	string	Name of operator	John Doe
Status	string	0 \| 1 \| 2 \| 3 (Online, Busy, Offline, Away)	0
Groups	array(string)	List of groups this operator is a member of	[“support”, “tech”]

Response Object (Bot)

Response object is represented as JSON objects having the following keys:

JSON Key	Type	Required	Comment	Example
Id	string	Yes	Alphanumeric ID, max 32 chars	R7546584783
Value	string	No	General response text (HTML)	Hi, this is my answer
Select	array(Button)	No	Button list	[button1, button2]
SearchKB	bool	No	Search knowledge base and add results	false
Block	bool	No	Block input field	false
Action	chat \| message	No	Start chat with human or leave a message	chat
Operator	string	No	Action target operator (ID)	john_doe
Group	string	No	Action target group (ID)	support
Data	array(int,string)	No	Store visitor information	[111=>”John”, 112=>”[email protected]”]
Tag	object	No	Tag to be returned with next Request	{prop:value,…}

Button Object

Button object is represented as JSON objects having the following keys:

JSON Key	Type	Required	Comment	Example
Title	string	Yes	Button title (HTML)	Button 1
Return	string	No	The value sent back as response after click
URL	string	No	URL to be opened on click	http://…
Script	string	No	Javscript code to be executed on click	alert(123);
Action	chat \| message	No	Start chat with human or leave a message	chat
Operator	string	No	Action target operator (ID)	john_doe
Group	string	No	Action target group (ID)	support

ChatBot-Script QuickStart Example

<?php
$requestObject = json_decode($_POST["livezilla_user_api_request"]);

$responseObject = array();
$responseObject["Value"] = "";
$responseObject["Id"] = rand(1111111,9999999);
$responseObject["SearchKB"] = false;

if($requestObject->RequestNumber==0 || $requestObject->Value=='list')
{
    $responseObject["Select"] = array();
    $responseObject["Select"][] = array("title"=>"Enter something","return"=>"something");
    $responseObject["Select"][] = array("title"=>"Link (go to website)","url"=>"http://www.livezilla.net","return"=>"");
    $responseObject["Select"][] = array("title"=>"Run some Javascript (JS)","script"=>"alert(123);","return"=>"");
    $responseObject["Select"][] = array("title"=>"Start a Chat","action"=>"chat","operator"=>"administrator","group"=>"support");
    $responseObject["Select"][] = array("title"=>"Leave a Message","action"=>"message","group"=>"support");
                    $responseObject["Value"] = "Thanks for testing me. Here's a list of options, please click something or type 'list' to reset.";
}

if(!empty($responseObject["Value"]))
    echo json_encode($responseObject);
?>

ChatBot-Script Program-O Bot

<?php
$requestobj = json_decode($_POST["livezilla_user_api_request"]);
$responseNode = array();
$responseNode["ResponseTo"] = "";
$responseNode["Id"] = rand(1111111,9999999);
$responseNode["SearchKB"] = false;

$url = "http://api.program-o.com/v2/chatbot/?bot_id=6&say=".rawurlencode($requestobj->Value)."&convo_id=".$requestobj->VisitorId."&format=json";
$sdata = json_decode(file_get_contents($url));
$responseNode["Value"] = $sdata->botsay;

if(!empty($responseNode["Value"]))
	echo json_encode($responseNode);
?>

ChatBot-Script Pizza Bot

<?php
$requestobj = json_decode($_POST["livezilla_user_api_request"]);

$responseNode = array();
$responseNode["Value"] = "";
$responseNode["ResponseTo"] = "";
$responseNode["SearchKB"] = false;

if($requestobj->Value != "[__[EXIT]__]")
{
    // first user interaction
    if($requestobj->ResponseTo == "")
    {
        // store initial question
        $responseNode["Data"] = array();
        $responseNode["Data"]["114"] = $requestobj->Value;

        $responseNode["Id"] = "action:request_name";
        $responseNode["Value"] = "Ok. What's your name please?";
    }

    // user defines name
    if($requestobj->ResponseTo == "action:request_name")
    {
        $responseNode["Id"] = "action:request_pizza_type";
        $responseNode["Value"] = "Great, nice to meet you <b>" . $requestobj->Value . "</b>.";
        $responseNode["Value"] .= "What size do you like your Pizza?<br><br>";

        // store name
        $responseNode["Data"]["111"] = $requestobj->Value;
        $responseNode["Data"] = array();

        $responseNode["Select"] = array();
        $responseNode["Select"][] = array("title"=>"Medium - 10\" / 25 cm.","return"=>"Medium");
        $responseNode["Select"][] = array("title"=>"Italian - 12\" / 30 cm.","return"=>"Italian");
        $responseNode["Select"][] = array("title"=>"Large - 14\" / 35 cm.","return"=>"Large");

        // block input field
        $responseNode["Block"] = true;
    }

    // user defines pizza style
    if($requestobj->ResponseTo == "action:request_pizza_type")
    {
        $responseNode["Id"] = "action:request_customer_number";
        $responseNode["Value"] = "Your Pizza will be " . $requestobj->Value . " style. All saved!";
        $responseNode["Value"] .= "Your customer number would be helpful, too. Do you have one?<br><br>";

        // store pizza type (represents custom combobox field 0)
        $responseNode["Data"] = array();
        $responseNode["Data"]["0"] = $requestobj->Value;

        $responseNode["Select"] = array();
        $responseNode["Select"][] = array("title"=>"Yes","return"=>"Yes");
        $responseNode["Select"][] = array("title"=>"No","return"=>"No");

        // block input field
        $responseNode["Block"] = true;
    }

    if($requestobj->ResponseTo == "action:request_customer_number")
    {
        // and so on ...
        $responseNode["Value"] = "This demo ends here ...";
        $responseNode["Block"] = false;
    }
}
else
{
    // say good bye
    $responseNode["Id"] = "action:end_chat";
    $responseNode["Value"] = "Take care, bye!";
}
echo json_encode($responseNode);
?>

API Chat Versão 2

Endpoints e utilização da API relacionada ao Chat Livezilla

Introdução

Operador

Histórico

Ticket

Ticket Mensagens

Ticket Editor

Base de Conhecimento Entrada

Cronjob

Introdução

General API Information and Usage

This is the documentation for the LiveZilla API V2 included from 5.2.5.x. Please read the contents of this page carefully.

Unlike other (RESTful) APIs, the LiveZilla API is solely based on POST and JSON. We do not make use of GET, PUT, DELETE or custom HEADER calls and statements to ensure highest availability – even on shared hosting platforms with limited configuration options.

LiveZilla V2 API calls must be HTTP POST requests targeting:

http(s)://{yourdomain}/livezilla/api/v2/api.php

Authentication and Security

All API calls must include the POST parameters p_user and p_pass to authenticate against the LiveZilla server.

Any LiveZilla operator login information can be used for API call. Permission for API calls must be granted under:

User Management -> Roles -> Role -> API

For security reasons it’s recommended practice to:

Use HTTPS for all connections to your server
Configure your LiveZilla to require HTTPS (Server Configuration -> Security -> Require HTTPS)
Configure an IP Range for your Operator (API) accounts (User Management -> Operators -> Operator -> Security)

Required Authentication Parameters

These POST parameters must be passed with every API Call.

Name	POST Key	Type	Required	Comment	Example
User	p_user	string	Yes	API Authentication User	administrator
Pass	p_pass	string	Yes	API Authentication Password (md5 encoded)	md5(‘password’)

Optional Parameters

These optional POST parameters can be passed with every API Call.

Name	POST Key	Type	Required	Comment	Example
JSON_Pretty	p_json_pretty	int	No	Activates PHP JSON Pretty Print output	1

Operador

Operator Object Format

Operator is represented as JSON objects having the following keys:

JSON Key	Type	Required	Read only	Comment	Example
UserId	string	Yes	No	The alphanumeric login ID of the operators.	john_doe
Fullname	string	Yes	No	Operators full name.	John Doe
Email	string	Yes	No	Operators email.	[email protected]
Language	string	Yes	No	ISO two letter language code.	EN
Webspace	int	Yes	No	Webspace in MB operator is allowed to use for file uploads (0=deactivated).	100
Password	string	Yes	No	Operators password (MD5 encoded).	md5(‘johns_password’)
Groups	array	Yes	No	List of group IDs representing the groups the operators is a member of.	groupid1,groupid2
PermissionSet	string	Yes	No	String representing the operators permission set. [0] = TicketPermission [1] = RatingPermission [2] = ChatExternalArchivePermission [3] = ResourcePermission [4] = EventPermission [5] = ReportPermission [6] = MonitoringPermission [7] = JoinChats [8] = JoinChatsInvisibly [9] = TakeChats [10] = SetChatPriority [11] = SetChatGroup [12] = SetChatOperator [13] = ChatPermission [14] = SendInvitations [15] = ClearText [16] = ForwardChats [17] = JoinChatsWhenInvited [18] = DynamicGroupPermission [19] = CreateFilters [20] = BotEditPermission [21] = ChangePicture [22] = TicketReviewEmails [23] = TicketCreate [24] = TicketChangeSignature [25] = TicketDeleteEmails [26] = TicketChangeStatus [27] = TicketChangeStatusOpen [28] = TicketChangeStatusInProgress [29] = TicketChangeStatusClosed [30] = TicketAssignOperator [31] = TicketAssignGroup [32] = TicketOvertake [33] = TicketProcessOpen [34] = TicketDeleteGlobal [35] = ProfilePermission [36] = ChatInternalArchivePermission [37] = TicketChangeStatusDeleted [38] = StartChats [39] = CancelInvitations [40] = CancelInvitationsOfOthers [41] = TicketEdit [42] = CanAutoAcceptChats [43] = MustAutoAcceptChats [44] = CanRejectChats [45] = MobileAccess [46] = API Access [47] = KB Entries Read [48] = KB Entries Write [49] = Personal Chat Link [50] = Delete Feedbacks [51] = View Logs Example: 2121202101000210111101111111111111011111011011022101
Description	string	No	No	Description Text	Nice guy
Level	int	No	No	Defines if operator is server administrator.	1
Status	int	No	Yes	Operator’s current online status (0=Online,1=Busy,2=Offline,3=Away).	0
PictureFile	string	No	Yes	Operator’s Image File, add to full URL.	picture.php?intid…
ChatFile	string	No	Yes	File to initiate chat with Operator, add to full URL.	chat.php?intid…
IsBot	boolean	No	Yes	Is bot (or human).	1
ExternalChats	array	No	Yes	List of active (external) chat objects. (LiveZilla 5.4.0.1)	chat1,chat2
ExternalChatCount	int	No	Yes	Count of active (external) chats. (LiveZilla 5.4.0.1)	1

Operator Functions

List Operators

Function

As of version 5.2.5.0

POST /api/v2/api.php p_operators_list=1

Filters

Name	POST Key	Type	Required	Comment	Example
UserId	p_userid	string	No	Response will be the Operator matching this login Id.	john_doe
Status	p_status	int	No	Returns all operators having this status.	1
Group	p_group	string	No	Returns all operators that are member of this group.	groupid1
Full Chats	p_full_chats	bool	No	Return full list of external chat objects (LiveZilla 5.4.0.1).	1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_operators_list=1 -X POST

Response

200 Ok: {
    "Operators": [
        {
            "Operator": {
                "Level": "1",
                "Webspace": 100,
                "Password": "a8c054e6b5e3edf349c1dac58157d1cd",
                "Description": "Nice guy",
                "PermissionSet": "2121202101000210111101111111111111011111011011022101",
                "Groups": [
                    "groupid1",
                    "groupid2"
                ],
                "UserId": "john_doe",
                "Language": "EN",
                "Fullname": "John Doe",
                "Email": "[email protected]"
            }
        },
        {
            "Operator": {
                "Level": "1",
                "Webspace": 100,
                "Password": "a8c054e6b5e3edf349c1dac58157d1cd",
                "Description": "Nice guy",
                "PermissionSet": "2121202101000210111101111111111111011111011011022101",
                "Groups": [
                    "groupid1",
                    "groupid2"
                ],
                "UserId": "john_doe",
                "Language": "EN",
                "Fullname": "John Doe",
                "Email": "[email protected]"
            }
        }
    ]
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to list all online operators with chat link and image


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_operators_list"]=1;
            $postd["p_json_pretty"]=1;

            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            echo "<hr>";
            curl_close($ch);

            $response = json_decode($server_output);

            if(count($response)==0)
                exit("No operators found");

            foreach($response->Operators as $obj)
            {
                if($obj->Operator->Status < 2 && !$obj->Operator->IsBot)
                {
                    echo "<img src=\"" . $livezillaURL . $obj->Operator->PictureFile . "\"> ";
                    echo $obj->Operator->Fullname . " is online ";
                    echo "<a href=\"" . $livezillaURL . $obj->Operator->ChatFile . "\" >Chat</a><br>";
                }
            }
    ?>

Create Operator

Function

As of version 5.2.5.0

POST /api/v2/api.php p_operator_create=1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_operator_create=1
-d p_data={
    "Operator": {
        "Level": "1",
        "Webspace": 100,
        "Password": "a8c054e6b5e3edf349c1dac58157d1cd",
        "Description": "Nice guy",
        "PermissionSet": "2121202101000210111101111111111111011111011011022101",
        "Groups": [
            "groupid1",
            "groupid2"
        ],
        "UserId": "john_doe",
        "Language": "EN",
        "Fullname": "John Doe",
        "Email": "[email protected]"
    }
} -X POST

Response

200 Ok: {
    "Operator": {
        "Level": "1",
        "Webspace": 100,
        "Password": "a8c054e6b5e3edf349c1dac58157d1cd",
        "Description": "Nice guy",
        "PermissionSet": "2121202101000210111101111111111111011111011011022101",
        "Groups": [
            "groupid1",
            "groupid2"
        ],
        "UserId": "john_doe",
        "Language": "EN",
        "Fullname": "John Doe",
        "Email": "[email protected]"
    }
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to create an operator account


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_operator_create"]=1;
            $postd["p_json_pretty"]=1;

            class Operator
            {
                public $UserId = 'john_doe';
                public $Firstname = 'John';
                public $Lastname = 'Doe';
                public $Email = '[email protected]';
                public $Language = 'EN';
                public $Webspace = '100';
                public $Password = "";
				public $Roles = "f7d450ede1fe1d035689c967f0836dfd";
				public $Skills = "purchasing";
				public $Location = "usa";
                public $Groups = array("support","sales");
            }

            $newOperator = new Operator();
            $newOperator->Password = md5("johnspassword");

            $postd["p_data"]= json_encode(array("Operator"=>$newOperator));
            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            curl_close($ch);
    ?>

Delete Operator

Function

As of version 5.2.5.0

POST /api/v2/api.php p_operator_delete=1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_operator_delete=1
-d p_userid=john_doe
-d p_data={
    "Operator": {
        "UserId": "john_doe"
    }
} -X POST

Response

200 Ok: {
    "Operator": {
        "Level": "1",
        "Webspace": 100,
        "Password": "a8c054e6b5e3edf349c1dac58157d1cd",
        "Description": "Nice guy",
        "PermissionSet": "2121202101000210111101111111111111011111011011022101",
        "Groups": [
            "groupid1",
            "groupid2"
        ],
        "UserId": "john_doe",
        "Language": "EN",
        "Fullname": "John Doe",
        "Email": "[email protected]"
    }
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to delete an operator account


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_operator_delete"]=1;
            $postd["p_json_pretty"]=1;

            class Operator
            {
                public $UserId = 'john_doe';
            }

            $deleteOperator = new Operator();
            $postd["p_data"]= json_encode(array("Operator"=>$deleteOperator));
            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            curl_close($ch);
    ?>

Histórico

ChatTranscript Object Format

ChatTranscript is represented as JSON objects having the following keys:

JSON Key	Type	Required	Read only	Comment	Example
ChatId	string	Yes	Yes	The chat ID	11123
TimeStart	int	No	Yes	UNIX Timestamp of chat’s start time	1395332157
TimeEnd	int	No	Yes	UNIX Timestamp of chat’s end time	1395332206
Language	string	No	Yes	Visitor’s langauge (ISO two letter)	EN
OperatorId	string	No	Yes	Operator’s User Id	john_doe
VisitorId	string	No	Yes	Visitor’s Id	bd1e10d650
Group	string	No	Yes	Group Id	groupid1
HTML	string	No	Yes	HTML Chat Transcript	<table width=”97%” border=”0″….
PlainText	string	No	Yes	Plain Text Chat Transcript	\| 20.03.2014 17:15:59 \| Stefa…
Fullname	string	No	Yes	Visitor’s name	Johanna Doe
Email	string	No	Yes	Visitor’s email	[email protected]
Company	string	No	Yes	Visitor’s company	Jdscompany Ltd.
Question	string	No	Yes	Visitor’s question	Can you help me?
Country	string	No	Yes	Visitor’s country	US
Phone	string	No	Yes	Visitor’s phone #	004988373728
Host	string	No	Yes	Visitor’s host	[email protected]
IP	string	No	Yes	Visitor’s IP	192.168.1.222
Customs	array<int,array<str, str>>	No	Yes	Custom input field values array<index,array<input_name, input_value>> Read more

ChatTranscript Functions

List Chat Transcripts

Function

As of version 5.2.5.0

POST /api/v2/api.php p_chats_list=1

Filters

Name	POST Key	Type	Required	Comment	Example
ChatId	p_chatid	string	No	Return the chat matching this chat Id.	11123
Group	p_group	string	No	Return all chats of this group.	groupid1
Operator	p_operator	string	No	Return all chats of this operator.	john_doe
Start After	p_start_after	string	No	Return all chats with start time later than YYYY-MM-DD HH:MM:SS	2014-01-01 23:59:59
Start Before	p_start_before	string	No	Return all chats with start time earlier than YYYY-MM-DD HH:MM:SS	2014-01-03 00:00:00
Output	p_output	string	No	HTML \| Plaintext	Plaintext
Limit	p_limit	int	No	Maximum number of chats to return.	100

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_chats_list=1
-d p_limit=10 -X POST

Response

200 Ok: {
    "Chats": [
        {
            "Chat": {
                "ChatId": "11123",
                "TimeStart": "1395332157",
                "TimeEnd": "1395332206",
                "Language": "EN",
                "OperatorId": "john_doe",
                "Group": "groupid1",
                "PlainText": "| 20.03.2014 17:15:59 | Stefa...",
                "HTML": "<table width="97%" border="0"....",
                "Fullname": "Johanna Doe",
                "Email": "[email protected]",
                "Company": "Jdscompany Ltd.",
                "Phone": "004988373728",
                "IP": "192.168.1.222",
                "Question": "Can you help me?",
                "Host": "[email protected]",
                "Country": "US",
                "Customs": ""
            }
        }
    ]
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to list all yesterday’s chat transcripts


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_chats_list"]=1;
            $postd["p_json_pretty"]=1;

            // filter parameters to include yesterday's tickets (100 maximum)
            $yesterdayBegin = strtotime("yesterday");
            $yesterdayEnd = strtotime("today");

            $postd["p_start_after"]=$yesterdayBegin;
            $postd["p_start_before"]=$yesterdayEnd;
            $postd["p_limit"]=100;
            $postd["p_output"]="Plaintext";

            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
            exit(curl_error($ch));

            echo $server_output;
            echo "<hr>";
            curl_close($ch);

            $response = json_decode($server_output);

            if(count($response)==0)
            exit("No chats found");

            foreach($response->Chats as $obj)
            {
            echo "New chat: " . $obj->Chat->ChatId;
            echo "<br>";
            // further processing ...
            }
    ?>

Ticket

Ticket Object Format

Ticket is represented as JSON objects having the following keys:

JSON Key	Type	Required	Read only	Comment	Example
Id	int	No	Yes	The serial ticket ID	11123
Group	string	Yes	No	Group Id	groupid1
Channel	int	No	No	Channel [0] = Web [1] = Email [2] = Phone [3] = Misc [4] = Chat [5] = Rating Read more
SubChannel	string	No	No	Sub-Channel Name	Sub Channel Name
Language	string	No	No	Ticket’s Langauge (ISO two letter)	EN
LastUpdated	int	No	Yes	Last updated time (UNIX Timestamp)	1395332206
WaitBegin	int	No	Yes	Wait begin time (UNIX Timestamp)	1395332157
Messages	array<TicketMessage>	No	Yes	Ticket Messages
Editor	TicketEditor	No	Yes	Ticket Editor (Operator)

Ticket Functions

List Tickets

Function

As of version 5.2.5.0

POST /api/v2/api.php p_tickets_list=1

Filters

Name	POST Key	Type	Required	Comment	Example
Id	p_id	string	No	Return the ticket matching this Id.	11123
Group	p_group	string	No	Return all tickets of this group.	groupid1
Operator	p_operator	string	No	Return all tickets of this operator.	john_doe
Created After	p_created_after	string	No	Return all tickets created later than YYYY-MM-DD HH:MM:SS	2014-01-01 23:59:59
Created Before	p_created_before	string	No	Return all tickets created earlier than YYYY-MM-DD HH:MM:SS	2014-01-03 00:00:00
Limit	p_limit	int	No	Maximum number of tickets to return.	100
Status	p_status	string	No	Return all tickets with specific status. Comma-separated list of statuses [0] = Open [1] = In Progress [2] = Closed [3] = Deleted [4] = Pending	0,2,3

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_tickets_list=1
-d p_limit=10 -X POST

Response

200 Ok: {
    "Tickets": [
        {
            "Ticket": {
                "Messages": "",
                "Group": "groupid1",
                "Channel": "0",
                "SubChannel": "Sub Channel Name",
                "Language": "EN",
                "LastUpdated": "1395332206",
                "WaitBegin": "1395332157",
                "Editor": "",
                "Id": "11123"
            }
        }
    ]
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to list all yesterday’s tickets


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_tickets_list"]=1;
            $postd["p_json_pretty"]=1;

            // filter parameters to include yesterday's tickets (100 maximum)
            $yesterdayBegin = strtotime("yesterday");
            $yesterdayEnd = strtotime("today");

            $postd["p_created_after"]=$yesterdayBegin;
            $postd["p_created_before"]=$yesterdayEnd;
            $postd["p_limit"]=100;

            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            echo "<hr>";
            curl_close($ch);

            $response = json_decode($server_output);

            if(count($response->Tickets) == 0)
            exit("No tickets found");

            foreach($response->Tickets as $obj)
            {
                echo "New ticket: " . $obj->Ticket->Id;
                echo "<br>";
                // further processing ...
            }
    ?>

Create Ticket

Function

As of version 5.2.5.0

POST /api/v2/api.php p_ticket_create=1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_ticket_create=1
-d p_data={
    "Ticket": {
        "Group": "groupid1",
        "Channel": "0",
        "SubChannel": "Sub Channel Name",
        "Language": "EN"
    }
} -X POST

Response

200 Ok: {
    "Ticket": {
        "Messages": "",
        "Group": "groupid1",
        "Channel": "0",
        "SubChannel": "Sub Channel Name",
        "Language": "EN",
        "LastUpdated": "1395332206",
        "WaitBegin": "1395332157",
        "Editor": "",
        "Id": "11123"
    }
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to create a ticket


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_ticket_create"]=1;
            $postd["p_json_pretty"]=1;

            class Ticket
            {
                public $Group = "support";
                public $CreationType = 0;
                public $Language = "en";
                public $Messages = array();
            }

            $newTicket = new Ticket();
            $postd["p_data"]= json_encode(array("Ticket"=>$newTicket));
            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
            exit(curl_error($ch));

            // Please don't miss to add a message to your ticket.
            // Tickets with no messages will not be displayed in the operator client software.

            echo $server_output;
            curl_close($ch);
    ?>

Ticket Mensagens

TicketMessage Object Format

TicketMessage is represented as JSON objects having the following keys:

JSON Key	Type	Required	Read only	Comment	Example
Id	string	No	Yes	Message ID First message’s ID must be equal to ticket ID. Example: First Message: 11701 Second Message: 246733d03f64db3b72af327d0d835ebd Read more
TicketId	string	Yes	No	Ticket ID	11701
Fullname	string	No	No	Visitor’s name	Johanna Doe
Email	string	No	No	Visitor’s email	[email protected]
Company	string	No	No	Visitor’s company	Jdscompany Ltd.
Phone	string	No	No	Visitor’s phone #	004988373728
IP	string	No	No	Visitor’s IP	192.168.1.222
CallMeBack	boolean	No	Yes	Callback Required	true
Type	int	No	No	Message Type [0] = (Incoming) Web [1] = (Outgoing) Email [2] = Chat [3] = (Incoming) Email Read more
Subject	string	No	No	Subject / URL	Can you help?
SenderId	string	No	No	Operator or Visitor Id	john_doe
ChannelId	string	No	No
Comments	array<int,array<str, str>>	No	No	Ticket Comments array<index,array<operator_id, comment_text>> Read more
Attachments	array<Attachment>	No	Yes	File attachments
Edited	int	No	Yes	Last edited time (UNIX Timestamp)	1395332206
Created	int	No	Yes	Created (UNIX Timestamp)	1395332206
Customs	array<int,array<str, str>>	No	No	Custom input field values array<index,array<input_name, input_value>> Read more
Text	string	No	No	Message Plaintext	Hello, please help me.

TicketMessage Functions

Create Ticket Message

Function

As of version 5.2.5.0

POST /api/v2/api.php p_ticketmessage_create=1

Filters

Name	POST Key	Type	Required	Comment	Example
SendEmailResponder	p_sendemailresponder	bool	No	Send autoresponder email to sender of message	1
SendEmailReply	p_sendemailreply	bool	No	Send operator reply email to receiver of message	1
QuoteMessageId	p_quotemessageid	string	No	The Ticket Message ID of the Message the Operator is replying to.	90f9cf…

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_ticketmessage_create=1
-d p_data={
    "TicketMessage": {
        "Type": "0",
        "Customs": "",
        "ChannelId": "",
        "Subject": "Can you help?",
        "Comments": "",
        "TicketId": "11701",
        "Text": "Hello, please help me.",
        "Fullname": "Johanna Doe",
        "Company": "Jdscompany Ltd.",
        "Phone": "004988373728",
        "Email": "[email protected]",
        "IP": "192.168.1.222",
        "SenderId": "john_doe"
    }
} -X POST

Response

200 Ok: {
    "TicketMessage": {
        "Type": "0",
        "Customs": "",
        "CallMeBack": "true",
        "ChannelId": "",
        "Attachments": "",
        "Edited": "1395332206",
        "Subject": "Can you help?",
        "Comments": "",
        "TicketId": "11701",
        "Text": "Hello, please help me.",
        "Created": "1395332206",
        "Id": "
First Message: 11701
Second Message: 246733d03f64db3b72af327d0d835ebd",
        "Fullname": "Johanna Doe",
        "Company": "Jdscompany Ltd.",
        "Phone": "004988373728",
        "Email": "[email protected]",
        "IP": "192.168.1.222",
        "SenderId": "john_doe"
    }
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to add a message to an existing ticket


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_ticketmessage_create"]=1;
            $postd["p_json_pretty"]=1;

            class TicketMessage
            {
                public $Fullname = "Johanna Doe";
                public $TicketId = 11704;
                public $Email = "[email protected]";
                public $Phone = "004988373728";
                public $Type = 0;
                public $Text = "Hello, please help me.";
                public $Subject = "http://www.mywebsite.domain/products";
                public $IP = "217.2.5.1";
                public $Company = "Jdscompany Ltd.";
                //public $Customs = array(array("CustomerNumber","11112726"));
                //public $Comments = array(array("john_doe","comment #1"),array("john_doe","comment #2"));
            }

            $newMessage = new TicketMessage();
            $postd["p_data"]= json_encode(array("TicketMessage"=>$newMessage));
            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            curl_close($ch);
    ?>

Ticket Editor

TicketEditor Object Format

TicketEditor is represented as JSON objects having the following keys:

JSON Key	Type	Required	Read only	Comment	Example
Editor	string	Yes	No	Editor (=Operator) ID	john_doe
Status	int	No	No	Ticket Status [0] = Open [1] = In Progress [2] = Closed [3] = Deleted [4] = Pending Read more
SubStatus	string	No	No	Ticket Sub-Status	Sub-Status Name
Id	string	Yes	No	Ticket ID	11123

TicketEditor Functions

Assign Ticket Editor

Function

As of version 5.2.5.0

POST /api/v2/api.php p_ticketeditor_assign=1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_ticketeditor_assign=1
-d p_data={
    "TicketEditor": {
        "SubStatus": "Sub-Status Name",
        "Id": "11123",
        "Editor": "john_doe",
        "Status": "0"
    }
} -X POST

Response

200 Ok: {
    "TicketEditor": {
        "SubStatus": "Sub-Status Name",
        "Id": "11123",
        "Editor": "john_doe",
        "Status": "0"
    }
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to assign an operator to a ticket


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_ticketeditor_assign"]=1;
            $postd["p_json_pretty"]=1;

            class TicketEditor
            {
                public $Id = "11967";
                public $Editor = "john_doe";
            }

            $neweditor = new TicketEditor();
            $postd["p_data"]= json_encode(array("TicketEditor"=>$neweditor));
            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            curl_close($ch);
    ?>

Base de Conhecimento Entrada

KnowledgeBaseEntry Object Format

KnowledgeBaseEntry is represented as JSON objects having the following keys:

JSON Key	Type	Required	Read only	Comment	Example
Id	string	No	No	Unique ID (32 chars)	14t733d03f64db3b72af327d0d835ebd
Tags	string	No	No	Tags (comma separated)	car,sharing,stations
Value	string	Yes	No	Content (HTML, URL or Filename)	…
Title	string	Yes	No	Title	Where to find car sharing stations?
Languages	string	No	No	Languages (comma-separated iso 2 letter code)	de,fr
Type	int	Yes	No	Resource Type (0=Folder, 1=HTML/Text, 2=Link, 3=Operator File, 4=Customer File)	0
ParentId	string	Yes	No	Parent’s Id (root = 1)	ae33b353c9174c3f97628067f8104405
IsPublic	int	No	No	Defines if entry can be found in Knowledgebase	1
FulltextSearch	int	No	No	Defines if fulltext (= content) search will be used	1
ShortcutWord	string	No	No	Shortword for operator client	myshortcut
GroupId	string	No	No	Group ID (owner) (LiveZilla 6.1.1.0)	support
OwnerId	string	No	No	Operator ID (owner) (LiveZilla 6.1.1.0)	d351dc9
AllowBotAccess	int	Yes	No	Defines if entry will be used by Virtual Assistance	1

KnowledgeBaseEntry Functions

List Knowledgebase Entries

Function

As of version 6.0.0.0

POST /api/v2/api.php p_knowledgebase_entries_list=1

Filters

Name	POST Key	Type	Required	Comment	Example
Show Private	p_show_private	bool	No	Private (non-public) entries will be returned.	1
Id	p_id	string	No	Will return the entry matching the given Id.	14t733d03f64db3b72af327d0d835ebd
Limit	p_limit	int	No	Maximum number of tickets to return.	100
Offset	p_offset	int	No	Index where to start returning records (requires Limit parameter).	101
Parent Id	p_parent_id	string	No	All child nodes of parent will be returned.	14t733d03f64db3b72af327d0d835ebd

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_knowledgebase_entries_list=1 -X POST

Response

200 Ok: {
    "KnowledgeBaseEntries": [
        {
            "KnowledgeBaseEntry": {
                "Id": "14t733d03f64db3b72af327d0d835ebd",
                "Tags": "car,sharing,stations",
                "Value": "...",
                "Title": "Where to find car sharing stations?",
                "ParentId": "ae33b353c9174c3f97628067f8104405",
                "Type": 1,
                "OwnerId": null,
                "GroupId": "",
                "Languages": null,
                "IsPublic": 1,
                "FulltextSearch": 1,
                "ShortcutWord": "csstations",
                "AllowBotAccess": 1
            }
        }
    ]
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to list Knowledge Base Entries


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_knowledgebase_entries_list"]=1;
            $postd["p_json_pretty"]=1;

            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            echo "<hr>";
            curl_close($ch);

            $response = json_decode($server_output);

            if(count($response->KnowledgeBaseEntries) == 0)
                exit("No KnowledgeBase entries found");

            foreach($response->KnowledgeBaseEntries as $obj)
            {
                echo "Entry: " . $obj->KnowledgeBaseEntry->Title;
                echo "<br>";
                // further processing ...
            }
    ?>

Create Knowledgebase Entry

Function

As of version 6.0.0.0

POST /api/v2/api.php p_knowledgebase_entry_create=1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_knowledgebase_entry_create=1
-d p_data={
    "KnowledgeBaseEntry": {
        "Id": "14t733d03f64db3b72af327d0d835ebd",
        "Tags": "car,sharing,stations",
        "Value": "...",
        "Title": "Where to find car sharing stations?",
        "ParentId": "ae33b353c9174c3f97628067f8104405",
        "Type": 1,
        "OwnerId": null,
        "GroupId": "",
        "Languages": null,
        "IsPublic": 1,
        "FulltextSearch": 1,
        "ShortcutWord": "csstations",
        "AllowBotAccess": 1
    }
} -X POST

Response

200 Ok: {
    "KnowledgeBaseEntry": {
        "Id": "14t733d03f64db3b72af327d0d835ebd",
        "Tags": "car,sharing,stations",
        "Value": "...",
        "Title": "Where to find car sharing stations?",
        "ParentId": "ae33b353c9174c3f97628067f8104405",
        "Type": 1,
        "OwnerId": null,
        "GroupId": "",
        "Languages": null,
        "IsPublic": 1,
        "FulltextSearch": 1,
        "ShortcutWord": "csstations",
        "AllowBotAccess": 1
    }
}

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

Example: PHP code to create a Knowledge Base Entry


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_knowledgebase_entry_create"]=1;
            $postd["p_json_pretty"]=1;

            class KnowledgeBaseEntry
            {
                public $Tags = "car, sharing";
                public $Value = "Content goes here ....";
                public $Title = "Where to find car sharing stations?";
                public $ParentId = "ae33b353c9174c3f97628067f8104405";
                public $Type= 1;
                public $IsPublic = 1;
                public $FulltextSearch = 1;
                public $ShortcutWord = "myshortcut";
                public $AllowBotAccess = 1;
            }

            $newKBEntry = new KnowledgeBaseEntry();
            $postd["p_data"]= json_encode(array("KnowledgeBaseEntry"=>$newKBEntry));
            $ch = curl_init();

            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            curl_close($ch);
    ?>

Cronjob

Cronjob Functions

Execute Cronjob

Function

As of version 7.0.0.3

POST /api/v2/api.php p_cronjob_execute=1

Filters

Name	POST Key	Type	Required	Comment	Example
Send Chat Transcripts	p_send_chat_transcripts	bool	Yes	Closed chats will be archived and chat transcripts will be sent. Call every 10-20 hours.	1
Receive Emails	p_receive_emails	bool	Yes	Emails will be downloaded from mailboxes. Call every 2-5 minutes.	1
Maintenance	p_maintenance	bool	Yes	Pruning and optimizing databases. Call every 10-120 seconds.	1
Social Media	p_social_media	bool	Yes	Download messages from Social Media. Call every 10-120 seconds.	1

CURL Example

curl {yourdomain}{livezilla_folder}/api/v2/api.php
-d {authenthication}
-d p_cronjob_execute=1
-d p_cronjob_maintain=1
-d p_send_chat_transcripts=1
-d p_receive_emails=1
-d p_social_media=1 -X POST

Response

200 Ok: "SUCCESS"

Error Codes

403 Forbidden: Invalid or no user authentication data sent (see General API Authentication)
400 Bad Data: Invalid or missing POST parameters (see required fields/filters and data types)

PHP code to execute CronJobs


    <?php
            $livezillaURL = "http(s)://{yourdomain}/livezilla/";
            $apiURL = $livezillaURL . "api/v2/api.php";

            // authentication parameters
            $postd["p_user"]='{user_id}';
            $postd["p_pass"]=md5('{user_password}');

            // function parameter
            $postd["p_cronjob_execute"]=1;
            $postd["p_send_chat_transcripts"]=1;
            $postd["p_receive_emails"]=1;
            $postd["p_maintenance"]=1;
            $postd["p_social_media"]=1;

            $ch = curl_init();
            curl_setopt($ch, CURLOPT_URL,$apiURL);
            curl_setopt($ch, CURLOPT_POST, 1);
            curl_setopt($ch, CURLOPT_POSTFIELDS,http_build_query($postd));
            curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
            $server_output = curl_exec($ch);

            if($server_output === false)
                exit(curl_error($ch));

            echo $server_output;
            echo "<hr>";
            curl_close($ch);

            $response = json_decode($server_output);
    ?>

Integre o Livezilla com seu Software via API

API LiveZilla Widget

Dados privados

Data Pass-Thru

Controles de interface de usuário de widget Certifique-se de ativar o "Modo API" ao criar seu código de botão de bate-papo no Gerador de links LiveZilla

Eventos

LiveZilla Chat Bot API

API Chat Versão 2

Filters

CURL Example

Response

Error Codes

CURL Example

Response

Error Codes

CURL Example

Response

Error Codes

Filters

CURL Example

Response

Error Codes

Filters

CURL Example

Response

Error Codes

CURL Example

Response

Error Codes

Filters

CURL Example

Response

Error Codes

CURL Example

Response

Error Codes

Filters

CURL Example

Response

Error Codes

CURL Example

Response

Error Codes

Filters

CURL Example

Response

Error Codes

Teste GRÁTIS por 15 dias

Controles de interface de usuário de widget
Certifique-se de ativar o "Modo API" ao criar seu código de botão de bate-papo no Gerador de links LiveZilla